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Beverage Server

  • remote
  • Specialism : Beverage Server
  • Post Date: June 11, 2024
  • Expires In : 85 Days
  • Apply Before: September 9, 2024
  • Applications 0
  • Views 510
Job Overview

Join our dynamic casino team as a Beverage Server and play a crucial role in providing exceptional service to our valued guests. As a Beverage Server, you will deliver beverages, take orders, and ensure guest satisfaction throughout their gaming experience. If you have excellent customer service skills, a friendly demeanor, and enjoy working in a fast-paced environment, we invite you to apply and become an integral part of our team.

Responsibilities:

  1. Greet guests warmly, provide menus, and take beverage orders promptly and accurately, demonstrating knowledge of available beverages, specials, and promotions.
  2. Deliver beverages to guests in a timely manner, ensuring accuracy and presentation of orders, and replenish supplies as needed to maintain optimal service levels.
  3. Engage with guests, build rapport, and anticipate their needs, providing attentive service and addressing any concerns or special requests with professionalism and courtesy.
  4. Maintain cleanliness and organization of service areas, including beverage stations, trays, and serving trays, and ensure compliance with health and safety regulations and sanitation standards.
  5. Monitor guest consumption and behavior, identify signs of intoxication or overconsumption, and adhere to responsible alcohol service policies and procedures to promote guest safety and well-being.
  6. Process guest payments accurately, handling cash, credit cards, and electronic transactions with efficiency and integrity, and reconcile sales receipts at the end of each shift.
  7. Collaborate with bartenders, beverage runners, and other casino staff to ensure seamless operations and guest satisfaction, and communicate effectively with team members to coordinate service and resolve issues.
  8. Maintain a positive and professional attitude at all times, remaining calm and composed under pressure, and handling guest inquiries, complaints, or issues with patience and diplomacy.
  9. Participate in training and development programs to enhance knowledge of beverage offerings, service techniques, and customer service skills, and stay informed about industry trends and best practices.
  10. Uphold the highest standards of cleanliness, hygiene, and appearance, including personal grooming and uniform standards, to present a professional and polished image to guests.

Requirements:

  1. High school diploma or equivalent; previous experience in customer service, hospitality, or food and beverage industry is preferred.
  2. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, coworkers, and management in a friendly and professional manner.
  3. Ability to multitask and work efficiently under pressure in a fast-paced and dynamic environment, maintaining composure and delivering exceptional service during peak periods and special events.
  4. Flexibility to work varying shifts, including evenings, weekends, holidays, and extended hours, to accommodate casino operations and guest demand.
  5. Positive attitude, teamwork, and a commitment to providing exceptional customer service, with a focus on creating memorable experiences for guests and fostering loyalty and satisfaction.
  6. Knowledge of beverage offerings, including cocktails, beer, wine, and non-alcoholic beverages, with the ability to provide recommendations and accurately describe menu items to guests.
  7. Commitment to upholding responsible alcohol service practices and compliance with regulatory requirements and organizational policies related to alcohol service and guest safety.
  8. Ability to obtain and maintain necessary licenses or certifications required for employment in the gaming industry, including alcohol service permits and certifications.

Join Us: If you are a service-oriented individual with a passion for hospitality and a dedication to providing exceptional service, we encourage you to apply for the Beverage Server position. Join our team and contribute to the success and reputation of our casino as a premier destination for entertainment, hospitality, and guest satisfaction. Together, we can create memorable experiences and lasting impressions that keep our guests coming back for more.

 

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