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Job Overview
JOB DETAILS
Responsibilities
- Gather information from Product Teams and Market Planning about how each new promotions and program releases are intended to work including, but not limited to, pricing, terms, recaps and limits.
- Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promotions.
- Liaise with internal experts on the best way to set up each promo (flags, exceptions etc.) to achieve product goals of and minimize Customer Service impacts.
- Oversee testing process to ensure desired outcome is attained before going “live”.
- Proofreads related marketing collateral to ensures accuracy of content related to pricing, TF&PEs, messaging, voyage information, grammar, disclaimers, and all other content including ensuring weekly rate sheet for Travel Agents is communicated and all promotions are open on time.
- Ensure as many support calls as possible are handled on the spot.
- Ad-hoc reporting and projects as required.
Requirements
- Associates Degree and/or Minimum of 2 years’ related experience.
- Strong knowledge of POLAR Reservation System.
- Excellent proofreading skills.
- Good Excel and Outlook Skills.
- Excellent interpersonal skills and written communication skills.
- Strong attention to detail and organizational skills.
- Must be able to adapt to change, be flexible with changing priorities
- Team player comfortable forging and maintaining relationships with colleagues in other departments.
- Quick learner.
- Professional demeanour, highly proactive with positive attitude.
- Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends.
- Ability to self-manage time and tasks.
- Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status
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