Job Overview
Join our dynamic casino team as a Guest Services Attendant and become an essential part of providing exceptional service to our valued guests. As a Guest Services Attendant, you will be the first point of contact for guests, providing assistance, information, and support to ensure a memorable and enjoyable experience. If you have excellent communication skills, a friendly demeanor, and a passion for hospitality, we invite you to apply and become a valued member of our team.
Responsibilities:
- Greet guests warmly and provide a positive first impression, welcoming them to the casino and assisting with inquiries, directions, and general information about casino amenities, events, and promotions.
- Assist guests with check-in and check-out processes, including room reservations, key distribution, and billing inquiries, ensuring accuracy and efficiency in all guest interactions.
- Coordinate transportation services for guests, including shuttle schedules, taxi arrangements, and valet parking assistance, and provide luggage assistance as needed.
- Handle guest inquiries, complaints, or issues in a professional and courteous manner, listening attentively, empathizing with guest concerns, and resolving issues promptly and effectively.
- Provide concierge services to guests, including restaurant reservations, show tickets, spa appointments, and other special requests, and ensure timely and accurate fulfillment of guest preferences.
- Monitor guest flow and lobby activity, proactively identifying opportunities to enhance guest experiences and anticipate guest needs, and offering assistance and recommendations as appropriate.
- Maintain cleanliness and organization of the lobby and guest service areas, including furniture, displays, and informational materials, ensuring compliance with health and safety regulations and sanitation standards.
- Assist with special events, promotions, and VIP activities, including registration, guest check-in, and event coordination, and provide support to casino marketing and promotions teams as needed.
- Collaborate with other casino departments, including front desk, security, housekeeping, and food and beverage, to ensure seamless operations and guest satisfaction, and communicate effectively with team members to coordinate service and resolve issues.
- Participate in training and development programs to enhance knowledge of casino operations, guest service techniques, and customer service skills, and stay informed about industry trends and best practices.
Requirements:
- High school diploma or equivalent; previous experience in customer service, hospitality, or guest relations is preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, coworkers, and management in a friendly and professional manner.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure and handle guest inquiries, complaints, or issues with diplomacy and tact.
- Ability to multitask and prioritize tasks in a fast-paced and dynamic environment, maintaining composure and delivering exceptional service during peak periods and special events.
- Flexibility to work varying shifts, including evenings, weekends, holidays, and extended hours, to accommodate casino operations and guest demand.
- Positive attitude, teamwork, and a commitment to providing exceptional customer service, with a focus on creating memorable experiences for guests and fostering loyalty and satisfaction.
- Knowledge of casino amenities, services, and promotions, with the ability to provide accurate information and recommendations to guests.
- Commitment to upholding the highest standards of professionalism, integrity, and ethical conduct, maintaining confidentiality and discretion in handling guest information and requests.
- Ability to obtain and maintain necessary licenses or certifications required for employment in the gaming industry, including gaming licenses and certifications related to guest services.
Join Us: If you are a service-oriented individual with a passion for hospitality and a dedication to providing exceptional service, we encourage you to apply for the Guest Services Attendant position. Join our team and contribute to the success and reputation of our casino as a premier destination for entertainment, hospitality, and guest satisfaction. Together, we can create memorable experiences and lasting impressions that keep our guests coming back for more.
