Keno Writer

Job Overview

Join our dynamic casino team as a Keno Writer and be an integral part of our exciting keno operations. As a Keno Writer, you’ll assist guests in playing keno, processing wagers, and ensuring a smooth and enjoyable gaming experience. If you have excellent customer service skills, attention to detail, and a passion for lottery-style games, we invite you to apply and become a valued member of our team.

Responsibilities:

1. Provide friendly and efficient customer service to guests visiting the keno area, explaining game rules, payout structures, and betting options.
2. Process keno wagers accurately and efficiently, inputting bets into the keno system, issuing betting tickets, and providing receipts to guests.
3. Monitor keno game drawings and results, updating keno boards and displays with winning numbers, and announcing winning combinations to players.
4. Assist guests with questions or concerns regarding keno game play, payouts, and procedures, providing clear and accurate information and resolving issues promptly and courteously.
5. Handle cash transactions and reconcile keno vouchers, chips, and currency, maintaining accurate records of transactions and ensuring compliance with cash handling procedures and internal controls.
6. Collaborate with keno supervisors and management to resolve guest inquiries, complaints, or disputes, and escalate issues as needed to ensure timely resolution and guest satisfaction.
7. Monitor keno ticket sales and payouts, ensuring compliance with betting limits and regulatory requirements, and reporting any suspicious or irregular betting activity to keno management or casino security.
8. Assist with the setup and breakdown of keno equipment and displays, ensuring that keno terminals, screens, and signage are properly configured and maintained.
9. Stay informed about keno game rules, payouts, and promotions, participating in training and development programs to enhance knowledge and skills in keno operations and customer service techniques.
10. Uphold the highest standards of professionalism, integrity, and ethical conduct in all aspects of job performance, promoting a positive and welcoming atmosphere for keno players and guests.

Requirements:

1. High school diploma or equivalent; additional training or certification in customer service or gaming operations is preferred.
2. Minimum of 1-2 years of experience in customer service, hospitality, or gaming industry, with specific experience in keno operations preferred.
3. Strong communication and interpersonal skills, with the ability to interact effectively with guests, coworkers, and supervisors in a courteous and professional manner.
4. Knowledge of keno game rules, procedures, and terminology, with a passion for lottery-style games, and a strong understanding of betting rules, odds, and payout structures.
5. Ability to work effectively under pressure in a fast-paced and dynamic environment, remaining calm and composed during peak periods and resolving issues promptly and efficiently.
6. Excellent attention to detail, with the ability to accurately input keno bets, verify tickets, and reconcile cash transactions with precision and accuracy.
7. Flexibility to work varying shifts, including evenings, weekends, holidays, and extended hours, to accommodate keno operations and guest demand.
8. Positive attitude, teamwork, and a commitment to providing exceptional customer service, with a focus on creating memorable experiences for keno players and fostering loyalty and satisfaction.
9. Commitment to upholding ethical standards, integrity, and confidentiality in handling sensitive information and maintaining compliance with regulatory requirements and organizational policies.
10. Ability to obtain and maintain necessary licenses or certifications required for employment in the gaming industry, including gaming licenses and certifications related to keno operations.

Join Us: If you are a customer-focused individual with a passion for lottery-style games and a knack for numbers, we encourage you to apply for the Keno Writer position. Join our team and contribute to the excitement and energy of our keno operations, creating memorable moments and thrilling experiences for our guests. Together, we can make every keno game an unforgettable adventure for our players.