Player Development Coordinator

WE’RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary of $25.51/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Communication: Answer and screen telephone calls with a professional and friendly tone.
• Confidentiality: Maintain the privacy and confidentiality of all player information in compliance with the Division’s Policies and Procedures and applicable regulations.
• Ticket Inventory: Maintain proper ticket inventory and tracking through approved policies and regulations.
• Event Tracking: Track player participation in both on-site and off-site events.
• Gifting Programs: Support gifting programs by identifying items and working with purchasing to acquire player gifts.
• Host Team Support: Ensure information is properly communicated and track progress for promotions and player development efforts.
• Data Management: Handle data entry and list management to support player development initiatives.
• Event Support: Assist in off-site events, including greeting guests, distributing information, and registering participants.
• Office Supplies: Maintain office supply levels and place orders.
• Special Projects: Assist department staff with various research, special projects, and events as assigned.
• Technical Clerical Work: Perform specialized and technical clerical work, including document creation, data entry, typing, and filing.
• Marketing Events: Coordinate and assist with the execution of all marketing events and promotions.
• Inventory Management: Coordinate and assist with the receiving and return process of marketing inventory, track inventory items, and handle donation coordination.
• Guest Interaction: Represent the Marketing Department and Players Club on the casino floor by answering guest questions and enrolling new guests in the Players Club.
• Player Information: Maintain guest information for Players Club members and ensure the highest standards of data entry into the Players Club database.
• Promotional Support: Promote the value and benefits of the Players Club card, including providing information about marketing programs, redemptions, and special events.
• Compliance: Complete all paperwork in accordance with internal controls and departmental policies and procedures.
• Knowledge of Casino Operations: Maintain a working knowledge of casino facilities, including gaming operations.
• Guest Relations: Promote positive guest relations through personal interactions, phone communication, and correspondence.
• Project Management: Advise management on project tasks and assignments.
• Promotional Inventory: Assist with negotiating, purchasing, and maintaining promotional inventory.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• All other duties as assigned.

WHAT YOU’LL BRING

• Associates degree or equivalent from two-year College or technical school. (Administrative support experience (2+ years) may be considered in lieu of degree requirement.)
• One (1) year of marketing administrative support experience to senior staff.

HOW YOU’LL BE SUCCESSFUL

• Exceptional guest service skills.
• Advanced verbal and written communication skills. Proficiency in English is required.
• Strong analytical, statistical, mathematical, and critical thinking skills.
• Ability to work with the public and speak in front of groups.
• Comfort in a high-demand environment with strong deliverables.
• Ability to handle multiple tasks, deadlines, and projects professionally.
• Proficient conflict resolution and negotiating skills.
• Organizational and time management skills.
• Confidentiality in handling materials and information.
• Proficiency in Microsoft Office Suite Programs.
• Excellent guest service skills.