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Player Development Executive

  • remote
  • Specialism : Player Development
  • Post Date: June 11, 2024
  • Expires In : 85 Days
  • Apply Before: September 9, 2024
  • Applications 0
  • Views 504
Job Overview

Join our prestigious casino team as a Player Development Executive and play a pivotal role in fostering relationships with high-value players and VIP guests. As a Player Development Executive, you will be responsible for identifying, cultivating, and retaining VIP players through personalized service, exclusive offerings, and tailored experiences. If you have a passion for hospitality, exceptional communication skills, and a talent for building rapport, we invite you to apply and become a key member of our dynamic team.

Responsibilities:

  1. Identify and prospect potential VIP players through various channels, including player referrals, database analysis, and networking events, to expand the casino’s player base and increase revenue.
  2. Build and maintain relationships with high-value players and VIP guests, serving as their primary point of contact for casino inquiries, reservations, and special requests.
  3. Develop personalized player development plans for VIP guests, based on their preferences, interests, and gaming habits, to enhance their experience and drive loyalty and retention.
  4. Host VIP guests and entertainers, providing exceptional service and coordinating arrangements for accommodations, transportation, dining, entertainment, and other special requests.
  5. Coordinate VIP events, tournaments, and exclusive experiences, including private parties, luxury travel incentives, and high-stakes gaming opportunities, to reward and recognize VIP players for their patronage.
  6. Conduct player evaluations and performance reviews, analyzing player data and spending patterns to identify trends, opportunities, and areas for improvement in player engagement and retention strategies.
  7. Collaborate with casino marketing and promotions teams to develop targeted marketing campaigns, promotions, and incentives that appeal to VIP players and drive visitation and spending.
  8. Monitor competitor offerings and industry trends, staying informed about VIP player preferences, gaming trends, and market developments to inform player development strategies and initiatives.
  9. Attend industry conferences, networking events, and trade shows to build relationships with industry partners, identify new business opportunities, and stay abreast of industry best practices and emerging trends.
  10. Maintain accurate records of player interactions, preferences, and transactions, documenting player feedback, requests, and concerns to inform future service enhancements and improvements.

Requirements:

  1. Bachelor’s degree in hospitality management, business administration, marketing, or related field; equivalent combination of education and experience may be considered.
  2. Minimum of 3-5 years of experience in hospitality, customer service, or gaming industry, with specific experience in player development, casino marketing, or VIP services preferred.
  3. Proven track record of building and maintaining relationships with high-value players and VIP guests, with a demonstrated ability to drive revenue and increase player loyalty and retention.
  4. Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with VIP players, coworkers, and management in a fast-paced and dynamic environment.
  5. Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects and deadlines, and deliver results in a timely and efficient manner.
  6. Proficiency in customer relationship management (CRM) software and database management systems, with the ability to input, retrieve, and analyze guest data and preferences to inform service delivery and marketing strategies.
  7. Flexibility to work varying shifts, including evenings, weekends, holidays, and extended hours, to accommodate casino operations and guest demand.
  8. Positive attitude, enthusiasm, and a genuine passion for delivering exceptional service and creating memorable experiences for VIP guests, with a commitment to upholding the highest standards of professionalism, integrity, and ethical conduct.
  9. Ability to obtain and maintain necessary licenses or certifications required for employment in the gaming industry, including gaming licenses and certifications related to player development and casino marketing.

Join Us: If you are a results-driven professional with a passion for hospitality and a talent for building relationships, we encourage you to apply for the Player Development Executive position. Join our team and contribute to the success and reputation of our casino as a premier destination for entertainment, hospitality, and guest satisfaction. Together, we can create memorable experiences and lasting impressions that keep our VIP guests coming back for more.

 

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