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Rewards Club Representative

  • remote
  • Specialism : Representative
  • Post Date: June 11, 2024
  • Expires In : 85 Days
  • Apply Before: September 9, 2024
  • Applications 0
  • Views 508
Job Overview

Join our esteemed casino team as a Rewards Club Representative and become the face of our Rewards Club program, providing exceptional service to our valued members. As a Rewards Club Representative, you will be responsible for enrolling new members, providing information about program benefits, and ensuring member satisfaction. If you have excellent customer service skills, a friendly demeanor, and a passion for enhancing the guest experience, we invite you to apply and become a vital part of our team.

Responsibilities:

  1. Greet guests warmly and promote the Rewards Club program, explaining membership benefits, rewards, and incentives to encourage guest enrollment and participation.
  2. Assist guests with the enrollment process, completing membership applications accurately, and entering member information into the Rewards Club database.
  3. Provide personalized service to Rewards Club members, including issuing player cards, updating account information, and answering inquiries about points, rewards, and promotions.
  4. Educate members about program features, such as point earning opportunities, tier benefits, special events, and exclusive offers, to enhance member engagement and loyalty.
  5. Process point redemptions, rewards requests, and comp offers for eligible members, ensuring accuracy and compliance with program policies and procedures.
  6. Monitor member activity and spending patterns, identifying opportunities to recognize and reward loyal members and promote increased visitation and spending.
  7. Resolve member inquiries, complaints, or issues in a timely and professional manner, demonstrating empathy, patience, and a commitment to guest satisfaction.
  8. Collaborate with casino marketing and promotions teams to develop targeted campaigns, promotions, and events that drive enrollment, engagement, and retention of Rewards Club members.
  9. Maintain accurate records of member interactions, transactions, and preferences, documenting member feedback, requests, and concerns to inform future service enhancements and improvements.
  10. Stay informed about changes to the Rewards Club program, gaming regulations, and industry trends, participating in training and development programs to enhance knowledge and skills.

Requirements:

  1. High school diploma or equivalent; previous experience in customer service, sales, or hospitality is preferred.
  2. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, coworkers, and management in a friendly and professional manner.
  3. Strong attention to detail and accuracy, with the ability to enter and maintain data in computer systems and databases.
  4. Ability to multitask and prioritize tasks effectively, managing multiple inquiries and transactions while maintaining composure and professionalism.
  5. Positive attitude, enthusiasm, and a genuine passion for delivering exceptional service and creating memorable experiences for guests.
  6. Flexibility to work varying shifts, including evenings, weekends, holidays, and extended hours, to accommodate casino operations and guest demand.
  7. Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals and objectives.
  8. Commitment to upholding the highest standards of professionalism, integrity, and ethical conduct, maintaining confidentiality and discretion in handling sensitive member information.
  9. Ability to obtain and maintain necessary licenses or certifications required for employment in the gaming industry, including gaming licenses and certifications related to Rewards Club operations.

Join Us: If you are a service-oriented individual with a passion for hospitality and a dedication to providing exceptional service, we encourage you to apply for the Rewards Club Representative position. Join our team and contribute to the success and reputation of our casino as a premier destination for entertainment, hospitality, and guest satisfaction. Together, we can create memorable experiences and lasting impressions that keep our Rewards Club members coming back for more.

 

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